FAQ

General

Login and logout

• Login and logout

Attach Personalwolke to the home screen of your mobile device

• Attach Personalwolke (web app) to the home screen

I get the error message "session expired". What can I do?

• Clear your browser cache or start in a private window

Booking and logging out are not possible. What can I do?

• I cannot make any bookings and logging out is not possible either.

Restricting usage options

• How can I restrict the use of the app function?

Support

• How do I use the service desk (support)?

Time tracking

How do I book correctly?

• Classic booking (normal attendance & absence)
• Absence with a productive absence reason
• Absence with a non-productive absence reason

Working with time tracking

• Correcting an employee's accounts (using the balance account as an example)
• Crediting overtime to the balance
• Setting up Christmas Eve and New Year's Eve correctly
• Finding the right holiday calendar for a person
• Setting up time tracking for a person
• Correcting an employee's balance account
• Calculation of aliquot remaining vacation
• How do I change a time model?
• Changing the part-time factor ("half-time part-time")
• How do I correct a person's remaining vacation?

Kiosk and NFC tags

• NFC tags - explanation, assignment and editing
• FAQs on the time terminal (kiosk)

Reports

• FAQ Reports NEW
• Using filters in the search screen

Vacation

• Vacation: entitlement, aliquoting, tiering, expiration
• Vacation entitlement upon termination in the first year of employment

Projects

Setting permissions for projects correctly

• Authorizing a specific user to book
• Authorizing the project manager to evaluate project times

Employee administration

Creating a new employee

• Creating a new employee (HR-Expert)
• How do I find the right holiday calendar for a person?
• Setting up time tracking for new employees (Personalwolke Time)

Editing an existing employee

• Changing personal data / settings (first / last name, employee number, user name, etc.)
• Changing a password
• User status and employment status
• Transferring an employee to another department
• Assigning / removing a role for an employee
• Changing the working time model
• Changing the part-time factor ("half-time part-time")
• Editing employee master record data (start date, vacation entitlement, overtime permissions, etc.)
• I accidentally deleted a user

Termination of an employee

• Termination of employees
• Where can I find information on inactive persons?
• Recording a termination in HR-Expert
• Vacation entitlement upon termination in the first year of employment

Other employee topics

• Who is "Tester" in the persons list?

Organization management

Creating a new department (group)

• Creating a new department

Editing an existing department (group)

• Changing the short name / name
• Adding / removing a role for a group
• Adding / removing employees for a group

Organigram

• Moving employees to another department (group)
• Moving groups within the organigram

Workflow and requests

• Why are requests from some employees not sent to the supervisor for approval?

Other topics
What are actions and action permissions? How can I send a message to several recipients?